Refund policy

We offer a 30-day voluntary return policy, which means you have 30 days after receiving your order to request a return, without prejudice to your statutory rights.

To be eligible for a voluntary return, products must be unused, unopened, and in their original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at mail@ciao-belly.com. Returns must be sent to the address we provide after you contact us.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

You can always contact us with any return questions at mail@ciao-belly.com.

Damages and issues

Please inspect your order upon delivery and contact us promptly if an item is defective, damaged, or incorrect so that we can evaluate the issue and provide an appropriate solution.

Exceptions / non-returnable items

Certain products may be excluded from the right of withdrawal where permitted by applicable law. This may include goods that are liable to deteriorate or expire rapidly and sealed goods that are not suitable for return due to health protection or hygiene reasons once the seal has been broken.

Unfortunately, we cannot accept returns on gift cards.

Please contact us if you have questions about whether a specific product is eligible for return.

Exchanges

We do not offer direct exchanges. The fastest way to get the product you want is to return the eligible item and, once the return has been accepted, place a new order.

European Union 14-day right of withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason, subject to the exceptions provided by applicable law.

To exercise your right of withdrawal, you must inform us of your decision within the 14-day withdrawal period. Please contact us at mail@ciao-belly.com.

The statutory right of withdrawal may not apply to certain goods, including goods that are liable to deteriorate or expire rapidly and sealed goods that are not suitable for return due to health protection or hygiene reasons if they have been unsealed after delivery.

Your statutory rights regarding defective, damaged, or incorrectly supplied products remain unaffected.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at mail@ciao-belly.com.